Reviews

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            "displayName": "Paul Benbrook"
        },
        "reviewReply": {
            "comment": "Thank you, Paul! We're glad to hear about your positive experience with Lilly. Her expertise and dedication truly make a difference, and we're excited that you're considering your next pair of Starkey hearing aids with us. We appreciate your trust in Alaska Hearing Institute!",
            "updateTime": "2026-07-01T07:15:58.867924Z"
        },
        "_id": "6a45b24b6d4280e35d2dfa77",
        "reviewId": "AbFvOqmgqWTHR2H0WUwOchFIn9Qcw76xbmF4o80xEm8jc_uLgP9BPxrTkwW0JgN3U3tGVXF5aGKbPA",
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        "comment": "I saw Lilly Christensen today in Kenai Alaska.  My older Starkey hearing aids were declining in their effectiveness.  She cleaned them thoroughly which greatly enhanced their performance.  She briefed me on the improvements Starkey has been making since I purchased my current pair in 2018.  Now she has me thinking about a new pair of Starkey Omega 24 AI.  I was extremely impressed with her skills and knowledge along with her charming personality.  Checking the budget but I will buy my next pair of hearing aids from Alaska Hearing Institute and Lilly!",
        "createTime": "2026-07-01T07:05:16.548330Z",
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        "location": "65f36d84c7fb1ad955d56231",
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        "starRating": 5,
        "updateTime": "2026-07-01T07:05:16.548330Z"
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    {
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            "displayName": "Diana Hutt"
        },
        "reviewReply": {
            "comment": "Thank you, Diana, for sharing your experience with your new hearing aids. We're glad to hear that you\u2019re enjoying improved hearing. We appreciate your patience. I will reach out to the provider in that office and have her call you regarding the delay. ",
            "updateTime": "2026-06-03T18:49:43.070011Z"
        },
        "_id": "6a1e2542d819bb06beaa4e84",
        "reviewId": "AbFvOql9L37D2Nu2Fwnf7Dm8N3yFcFzP5bDMXDjH2BSYRatURrpWVdX6JDWnlYxnW5quXz_k3qspJQ",
        "__v": 0,
        "comment": "Love my new hearing aids I received in December. I like being able to hear now. However, I have not had a check in yet and insurances haven't been worked out yet.",
        "createTime": "2026-06-01T22:37:18.939557Z",
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        "starRating": 4,
        "updateTime": "2026-06-01T22:37:18.939557Z"
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            "displayName": "Marti Pozzi"
        },
        "reviewReply": {
            "comment": "Thank you, Marti, for your feedback! We appreciate your support.",
            "updateTime": "2026-05-30T03:20:47.084061Z"
        },
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        "__v": 0,
        "createTime": "2026-05-30T03:10:23.531779Z",
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        "starRating": 5,
        "updateTime": "2026-05-30T03:10:23.531779Z"
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            "displayName": "James Baisden"
        },
        "reviewReply": {
            "comment": "Thank you, James! We're glad you had a great experience and appreciate your kind words about Lilly's knowledge and helpfulness.",
            "updateTime": "2026-05-13T23:54:39.363232Z"
        },
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        "__v": 0,
        "comment": "Great service!  Lilly was very knowledgeable and helpful with my exam in Kenai.",
        "createTime": "2026-05-13T23:44:20.083178Z",
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        "starRating": 5,
        "updateTime": "2026-05-13T23:44:20.083178Z"
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            "displayName": "Peggy Ostrom"
        },
        "reviewReply": {
            "comment": "Thank you, Peggy, for taking the time to leave a review. Your feedback is appreciated!",
            "updateTime": "2026-04-29T03:22:07.517687Z"
        },
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        "createTime": "2026-04-29T03:11:30.865819Z",
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        "starRating": 5,
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            "displayName": "Jerry Hodges"
        },
        "reviewReply": {
            "comment": "Thank you, Jerry! We're glad to hear everything is good. Your support means a lot to us!",
            "updateTime": "2026-03-25T06:48:04.922856Z"
        },
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        "__v": 0,
        "comment": "All  good",
        "createTime": "2026-03-25T04:47:31.477855Z",
        "location": "65f36d84c7fb1ad955d56231",
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        "starRating": 5,
        "updateTime": "2026-03-25T04:47:31.477855Z"
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            "displayName": "Karen Hixson"
        },
        "reviewReply": {
            "comment": "Thank you, Karen! We're glad to hear you had a great experience. Your feedback means a lot to us!",
            "updateTime": "2026-03-19T23:11:00.221092Z"
        },
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        "__v": 0,
        "comment": "Great experience",
        "createTime": "2026-03-19T21:10:26.746653Z",
        "location": "65f36d84c7fb1ad955d56231",
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        "starRating": 5,
        "updateTime": "2026-03-19T21:10:26.746653Z"
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            "displayName": "Chelawek1946!"
        },
        "reviewReply": {
            "comment": "Thank you, Chelawek1946! We appreciate your kind words about our friendly and knowledgeable team. It's great to know you had a positive experience with us!",
            "updateTime": "2026-02-18T02:03:14.462752Z"
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        "starRating": 5,
        "comment": "Friendly, super knowledgeable, professional, listens and laughs easily",
        "createTime": "2026-02-18T00:02:58.170183Z",
        "updateTime": "2026-02-18T00:02:58.170183Z",
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            "displayName": "Jacqui Stanley"
        },
        "reviewReply": {
            "comment": "Thank you, Jacqui! We're glad to hear you enjoyed the friendly atmosphere and found the testing informative. It's great to know Lilly made a positive impact during your visit. We appreciate your recommendation!",
            "updateTime": "2026-01-14T22:43:47.030038Z"
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        "starRating": 5,
        "comment": "Very friendly atmosphere!  The testing was informative and easily understood. When the results were explained it was done in a clear and concise way. Lilly was very personable!  I would recommend your facility to anyone",
        "createTime": "2026-01-14T20:43:18.735961Z",
        "updateTime": "2026-01-14T20:44:22.661601Z",
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            "displayName": "George Cutting"
        },
        "reviewReply": {
            "comment": "Thank you, George, for taking the time to leave a review. Your support means a lot to us!",
            "updateTime": "2026-01-08T05:58:05.762855Z"
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        "starRating": 5,
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            "displayName": "LaDeanna Haynes"
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        "reviewReply": {
            "comment": "Thank you, Ladeanna, for your kind words about our customer service! We appreciate your feedback and are glad to know that you felt cared for.",
            "updateTime": "2025-12-17T06:13:15.905345Z"
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        "starRating": 5,
        "comment": "Very caring customer service",
        "createTime": "2025-12-17T03:09:40.754752Z",
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            "displayName": "Diana Hutt"
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        "reviewReply": {
            "comment": "Thank you, Diana, for your 5-star rating! We appreciate your support.",
            "updateTime": "2025-11-12T21:26:48.035555Z"
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            "displayName": "Leatalua Maene"
        },
        "reviewReply": {
            "comment": "Thank you for your 5-star review!",
            "updateTime": "2025-11-04T00:17:32.133837Z"
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        "reviewReply": {
            "comment": "Thank you, Darla, for your wonderful feedback! We're so glad to hear about your positive experience with Lilly and the support you received from our team. It's great that you found the perfect hearing aids and accessories to enhance your communication, and we appreciate your kind words about our service. Enjoy your new hearing aids and the improved conversations with your husband!",
            "updateTime": "2025-11-04T00:17:42.481610Z"
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        "starRating": 5,
        "comment": "I have recently had the opportunity to work with Lilly here in Kenai, Alaska as my hearing aid specialist. I have been so impressed with her willingness to listen and help me to achieve my best hearing possible. She has guidance through several audiologists at any point during our sessions and I am also able to speak with them and get guidance when needed.\nI\u2019m so thankful to have this type of service right here in my home town. Lilly has fit me with the Starkey Edge AI 20 as I liked it much better than the Edge AI 24; I was able to try each set and make an informed decision. I had also requested a remote microphone for friends or family that I might still have problems understanding. Today, I came home with that accessory and I\u2019m so excited. My husband has a tone that can be difficult for me to understand, especially in the car or large stores. I think this will help us be able to communicate much better. Big thanks to Lilly for always listening and always trying to help my hearing get better. I have an incredible network available to me across the country because of my purchase and dealing with this company and Starkey. I have no regrets.\nOn another note, Lilly was also able to \u201cgently\u201d encourage my husband to try hearing aids. He is now adjusting to my older model as he just wasn\u2019t ready for the new models. He did try them but just felt they were more than he needed right now. Baby steps! Thank you Lilly and Alaska Hearing Aid Institute!\nOh, one last thing, I had new hearing aids the day of my test, no waiting for weeks for them or another appointment for their fitting. I loved that service! All smiles here today! :)",
        "createTime": "2025-10-15T21:53:49.128176Z",
        "updateTime": "2025-10-15T21:53:49.128176Z",
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            "displayName": "Darrell Smith"
        },
        "reviewReply": {
            "comment": "Thank you, Darrell, for your wonderful feedback! We're glad to hear that Lily was so helpful and went the extra mile for you. Your kind words are truly appreciated!",
            "updateTime": "2025-11-04T00:18:15.836447Z"
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        "starRating": 5,
        "comment": "I think personally you\u2019re really lucky to have Lily. She\u2019s very thorough very helpful. She\u2019s even went out of her way to get paperwork signed for me for new hearing aids. She will actually call you back. Very helpful and understanding for a baby boomer like myself",
        "createTime": "2025-10-04T15:54:07.223373Z",
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            "displayName": "Debbie Sonberg"
        },
        "reviewReply": {
            "comment": "Thank you for your 5-star review!",
            "updateTime": "2025-10-02T20:12:50.282371Z"
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        "starRating": 5,
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            "comment": "Thank you for sharing your experience with us, Tina! We're glad we could help boost your confidence in your hearing aids.",
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            "comment": "Thank you so much for your kind words! We're thrilled to hear you had a great experience with our comprehensive service and friendly personnel.",
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